All items that are in stock are dispatched Immediately within 24hrs, after payment has cleared.
Our standard delivery service includes, Delivery within 1-3 working days depending on the item. Special delivery options will offered where available.
All items are packaged carefully to ensure safe delivery to the customer.
Once you have received your parcel, please check to see if there are any damages that may have been caused in transit before you sign for your parcel.
If for any reason the parcel is damaged, please refuse delivery and sign accordingly stating the reason for refusal and we will have another item sent out to you immediately, at no extra cost.
The postage cost is for UK mainland only. British Isles and Northern Ireland are not included. Please contact us for postage costs to other countries before ordering.
Returns
We have a very simple returns policy! If you find a fault with an item all you have to do is call us on 0871 566 1575 and return it within 7 days, we will then replace either the item or faulty part at our cost.
If you decide that you do not want the item you have purchased then you must return it to us at your own cost within 7 days, it MUST be in all its original packaging. Once received, we will inspect and if all is ok we will issue you with a refund.
Returns and refunds are at the discretion of the customer services manager (returns@lellowbaby.com ).
